Frequently Asked Questions
Discover everything you need to know about our luxury fragrance collections.
How can I ensure my Xerjoff fragrance is authentic?
Every Xerjoff perfume comes with a unique identification code and a certificate of authenticity. To guarantee you are receiving a genuine product, we recommend purchasing exclusively through our official website or authorized retailers.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3 to 7 business days. Please note that customs duties and taxes may apply depending on your country's regulations.
Can I return a fragrance if I have opened the seal?
To maintain the highest hygiene and quality standards, we can only accept returns for items that are unopened, unused, and in their original cellophane packaging within 14 days of delivery.
Are Xerjoff perfumes vegan and cruelty-free?
Xerjoff is committed to ethical practices. We do not test our products on animals, and the majority of our fragrances are formulated without animal-derived ingredients.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Apple Pay and Google Pay for a secure checkout experience.
How should I store my perfume to maintain its quality?
To preserve the integrity of the precious essential oils, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.